Posts Tagged ‘web design’

Customer Service: People Are Still No. 1

Wednesday, September 3rd, 2008

Search engines have nearly ruined customer service. It seems that everyone wants to be No. 1, but few people want to act like No. 1. Here’s a good article that represents what I mean.

Ask yourself if doing business with your company is easy from the customer’s point of view. You can have the best search engine optimization in the world and if your customer service is lousy then it won’t matter. You can have the sleekest web design in your industry, but if customers can’t navigate or have trouble finding what they want then it won’t matter. If they have trouble finding your phone number or reaching someone to answer their questions when they call then it doesn’t matter that you have a pretty website ranked No. 1 on Google for the most valuable key term.

The most important thing in business, even a Web business, is customer service. Make the customer happy and you’ll keep them long term. Frustrate them and they’ll find your competition.


Customize Your 404 Error Page

Friday, August 29th, 2008

One way to make the user experience better for users of your website is to customize your 404 error page.

The 404 error page is that pesky page users get when they type in the wrong URL or click a broken link. They were looking for something and didn’t find it. The default for most 404 error pages is a white background with the words “Not Found” scrawled across it. It’s not attractive.

You can customize your 404 error page to help your users find what they are looking for. Here are a few tips to help you do that better:

  • Design your 404 error page to look like the rest of your website
  • Include your navigation bar on the 404 page
  • On some page of your website you can ask your visitors, “Did you mean …” then offer a selection of links close to the URL that they typed in
  • Include a site search box
  • Add a sitemap to your 404 page
  • Use the 404 widget

Webmaster Central now has a widget to help you customize your 404 error page better. You can only use it, though, if your 404 error page is already customized. You can’t use it on the generic 404 page.

The 404 widget adds the following information on your customized 404 error page:

  • a link to the parent subdirectory
  • a sitemap webpage
  • site search query suggestions and search box

The idea is to help your visitors find what they are looking for. Your 404 widget provides essential tools to help you do that. It’s a great tool provided by Google Webmaster Central.


Generally Speaking, Generalists Know It All (Or Some Of All Of It)

Tuesday, August 12th, 2008

Michael Martine says generalists are better than specialists, and makes a convincing case. Has this ever happened to you?

Take SEO (search engine optimization) and web design, for example. You hire an SEO specialist after you hired a web designer who you thought knew everything about web design. In your mind, you lumped in a bunch of stuff in with “web design” that your web designer was clueless about.

After all, a web design specialist does not study SEO. He or she studies web design, and that’s it. You later find out you have zero SEO, and you’re ticked off. Now you hire yet another specialist who is going to do all kinds of changes to your site and other things you don’t understand. if this stuff had been done as part of the original design, you would have saved thousands of dollars.

Of course, he’s making a sales case for himself, but his point is right on. There are many times when it is good to hire a specialist and that’s exactly what you need. But if you are just starting out in business, or you are just making your first foray into Internet marketing, which is new territory for many small business owners, then what you really need is a guide, a generalist who knows how to get around in the field. There is more than one reason for this.

Michael pointed out of the reasons, which is the ignorance of specialists regarding other specialists specialties. But sometimes it’s not even ignorance. It could be differences of opinion.

You’ll run into some specialists who do things one way and another specialist who does things another way. Neither way is wrong, they’re just different, but they don’t go well together. You need someone who can reconcile the differences, someone who can analyze your situation and determine which direction is the best way to go - and sometimes that direction is between the paths of the two specialists.

What it all boils down to is directorship. Who’s going to run the program? Can you? Do you know enough about the different specialties of online marketing to direct the show and not end up lost? Most small business owners can’t do that. That’s why they need someone who can communicate across specialties to steer their business in the right direction. A director can tell the web designer not to include certain code, or to place it in an external file when it needs to be, based on the SEOs recommendation. Then she can convince the SEO not to be so adamant about the use of image files like Flash because in small doses and appropriate optimization techniques those elements can be implemented successfully. Your director doesn’t have to do the work; she just has to know how it should be done so that she can direct those who will do it. And if that’s the kind of expertise you need to steer your business in the right direction as you make the transition online, well then I’m your girl. And the best part is, I’m knowledgeable of online marketing and traditional marketing so I can help you integrate the two. Ready?


Are You Making These Web Design Mistakes?

Friday, June 27th, 2008

SiteProNews had a good article on web design and highly recommend its reading. But as a summary, here are some web design mistakes to stay away from:

  • A completely black background with light or white text superimposed upon it. Yeah, no kidding. Can you say, “Ugly?”
  • A completely black background with dark words. Uggh. Even uglier!
  • Complicated, tiled images. This can increase your website’s load time and make it difficult for visitors to want to stay.
  • Some designers bold every other line of text and italicize the rest. Really? Please don’t do that. It looks gaudy and is very hard to read.
  • Pages consisting solely of links. OK, that’s just plain annoying.
  • “Funny” content. Be careful with humor. Not everyone has your sense of humor and some things can be misconstrued.
  • Overly large images. Again, this slows down your load time and if visitor’s see that it takes too long for a page to load they will go somewhere else.
  • Embedded audio. This is a huge pet peeve. Don’t force people to listen to your style of music. That will drive away customers so quickly.